The OFMC went on our summer trip last week and it was a great week of riding. We stayed primarily in Colorado and many people (not me) were surprised that we could see so much of interest and make so many nice rides without going far. I knew this. That’s what this website is all about. I know that people come from all over the world to ride in Colorado. So we live and learn.
Anyway, this isn’t about our trip except for a couple things that happened along the way.
One of our guys, Jason, was riding his very new Harley-Davidson Road King. It’s less than two months old. So guess whose bike was the only one that had problems. We were close to Durango when Jason decided he needed to visit a dealer so he checked and found that Durango Harley-Davidson opened at 9 a.m. He planned to be there at 9 a.m. so they could work on it right away and he could get back on the road.
Well, it turned out that they opened at 8 a.m., and when Jason got there at 9 a.m. he was told they couldn’t get to his bike until about 1 p.m. because six other traveling Harley riders had gotten there before him and they also needed priority service in order to get back on the road.
Now, in our group this year we had five Hondas and three Harleys, and as I said, Jason’s Harley was the only one to have problems. And six other traveling Harley riders also had problems that day? I’m sorry but we couldn’t help but conclude that does not reflect very favorably on the Milwaukee folks.
And then there was Dennis’s issue. Dennis has owned a lot of bikes in his day, including Harleys, but recently he has been riding Hondas. Part of the reason for that has to do with Harley salesmen. It would appear that with their product in such high demand, many of them have never had to learn to actually sell. They do a great job of handing you the papers to sign when you’ve made up your own mind, and they’re happy to sell you the extras, but working to close a deal is apparently a different matter.
Let’s back up a few years. Dennis was riding a Big Dog but decided to replace it with a Harley. He went to a dealership knowing they wouldn’t take the Big Dog as a trade-in but figuring he could arrange some consignment deal. The salesman was brief: “Get rid of your clone and come back and I’ll sell you a real motorcycle.”
More than a little annoyed, Dennis headed straight for a Honda shop and bought a Honda.
Dennis was equally put out in Durango. He and several others went with Jason to the dealership and, as he puts it, the four of them were a captive audience for half a day. Bill, Brett, and Jason all ended up spending money there but the thing that really caught Dennis’s eye was one particular bike. A salesman noticed this and approached him. Dennis explained that he rode in on a Gold Wing and would need to get the right amount out of it in order for a deal to work. And the salesman dropped the ball. All he could offer was that Dennis could buy this Harley now and fly back to pick it up, and what he did with the Honda was his issue.
For hours afterward Dennis went over again and again how it could have been handled. “All he had to do was say ‘toss me your key and I’ll go over to the local Honda dealer and see what they think you can get on consignment.’ Or he could have just picked up the phone and called the Honda dealer and asked what they thought they could get for the bike. But he didn’t do a thing! I’m not going to buy it and fly back here to pick it up!”
Dennis had been extremely close to spending quite a few thousands of dollars but once again the Harley salesman blew it. So what if your dealership doesn’t take trade-ins. If you want to make a sale, and the sale is contingent on unloading the current bike, doesn’t it make sense for you to go an extra mile to try to grease those wheels?
Biker Quote for Today
When you look down the road, it seems to never end – but you better believe it does.
