Passes & Canyons Blog

I took the V-Strom in to Colorado Moto Service and they did good work, just lacked a bit in customer service.

I took the V-Strom to Colorado Moto Service for fluids and chain alignment and I knew they were busy but at least expected to hear from them soon as to what work they felt was needed and the cost. I was going to be leaving soon on this year’s OFMC bike trip but I was planning to ride the Kawi so it was not urgent. Still, I was expecting some sort of follow-up.

A week went past and I heard nothing. So I called. The guy working the desk said they were about to take a look and he’d send me an estimate right away. This was a Thursday. I got the estimate on Tuesday, 12 days after I had dropped the bike off.

The estimate called for all kinds of work to be done, a lot of which I felt was unnecessary, such as new tires front and back. Their criteria for recommending this was that based on the date of their manufacture they were old. Never mind that they had plenty of tread and the rear tire was new (on the bike at least) last year.

I called, said do this, don’t do that and told the guy I was leaving town on Friday. He took it to mean that I was leaving town on the bike they had in the shop and while that was not true I figured it didn’t hurt to let him think that. He promised to have it for me on Thursday.

On Thursday at about 11 a.m. I called. The guy at the desk said blah, blah, and we’ll have it for you by the end of the day tomorrow, does that sound good? I said loudly, adamantly, “No!” I reminded him I had told him I was leaving town the next morning and he said he would look into shifting the shop schedule to get it done and said he’d call me to tell me what would happen.

He didn’t call. At 4:20 I called. He said it would be done by close of business. When is that? 5 p.m. I explained that my wife was not there to give me a ride and I would need to take the light rail to the Broadway Station and get the bus heading out Mississippi and walk the last five blocks. It would be some time past close of business before I could get there. And it was raining hard at that moment. We did an e-pay and he said the key would be in a lock box. OK, not convenient but it would do.

I hung up and almost instantly our highly esteemed handyman, Dale, called about coming over to eyeball a job he was to be starting on the next morning. Would that work? I said I didn’t know and explained about the bike. He offered to take me there. Wow. Thank you. So he came, eyeballed the job, and we headed out. The guys at the shop were still there when we got there at 5:05 and the mechanic was just taking it for a test ride. So it all worked out and I got home dry.

Now, if the guy had just called me back as he said he would I could have simply gotten myself there before 5. I like these guys but their follow-through sucks. If you tell someone you’re going to do something you should do it. But they did a good job, the charge was reasonable, and I wouldn’t hesitate to take one of my bikes to them again. Although I would want to have a conversation with someone there about the need to follow through on promises.

All that said, they remain a good distance from where we live and getting there is not at all convenient. I would still be open for other options. And I would have an opportunity to explore other options sooner than I would have hoped. This story continues in my next post.

Biker Quote for Today

It’s not a new bike. It’s a new member of the family.

The V-Strom became the first test bike in my search for a new mechanic.

When I bought my first motorcycle, my 1980 Honda CB750 Custom, I would take it to Aurora Honda for service. At some point, however, many years ago now, they fired me as a customer. They told me they didn’t want to work on a bike as old as mine.

So I looked around and found an independent mechanic who welcomed my patronage. This was Joel Brown, who ran his shop, Mountain Thunder Motorsports, over on old Hampden just east of Federal. Joel was my guy for the Honda, and then when Vickery fired me as a customer with my 1999 Kawasaki Concours I started taking that bike to him as well. When I bought my 2006 Suzuki V-Strom 650 I never took it anywhere but to Joel.

Now Joel has gotten out of the business of wrenching for customers; he needed to have health coverage for his family and so he took a job as the house mechanic at Aces Motorcycles in Littleton. It took a bit for me to finally get clear that Joel is done with outside work. I think he’s the kind of guy who hates to say no, so when I would call him needing some work done he would tell me he only has one day a week now to do that kind of work and maybe he could recommend me to another mechanic “so I could get the work done quicker.”

Joel recommended me to a guy named Mark who ran a shop just a few blocks from Joel’s old shop, and I took the V-Strom there one time and was pleased with the service so I figured this would do. Then the time came when I needed work done on some bike and surprise . . . Mark’s shop was no longer there. It turned out, as Joel told me, Mark had some serious health issues and had to close the shop. Now I was back to square one.

OK, not a huge deal. There are plenty of other motorcycle mechanics out there, aren’t there? Umm, actually no. In fact I was aghast to see just how few shops there seem to be any more. But I identified two that looked promising. One was Colorado Moto Service, over on Lipan, a few blocks south of Mississippi. That’s a good bit further away than Joel’s or Mark’s shops were but you do what you have to do. The second was Rowdy Rocket Garage, which I was surprised to find is quite close to me. I read some good reviews and so decided to try Rowdy first.

I needed some service again on the V-Strom. I wanted all the fluids flushed and replaced–oil, coolant, transmission fluid–and I wanted the chain adjusted. I called Rowdy and Mark told me he was swamped, that his garage has limited space and so in order to take a bike in he first has to get a bike he has finished with out. Could I call him back on Monday? (This was a Thursday.) Fine. I called on Monday and he said call him on Wednesday. I called on Wednesday and he said call him on Saturday.

At this point I was getting ready leave town for about 10 days on a bike trip so I just wanted to get the bike in. I called Colorado Moto Service and they said sure, they could get the bike in and out right away. Could I bring it by and drop it off on a particular day. I said yes and I did. The follow-on to this is another post, my next one. This whole story is going to take at least three posts. Check back for part two on Thursday.

Biker Quote for Today

Ride Big, Ride Long, Ride Free.