Dealers Sometimes Will Work On Older Bikes
The Kawi out on the plains.
As I explained in my last post, my Concours needed some brake work. Dealers generally don’t like working on older bikes but I decided to ask Vickery for some assistance. Here’s what happened.
I explained to the guy at the service desk that I had bought the bike from them but they had fired me as a customer 10 years ago. Now I was just asking their assistance in getting a screw out of the plate covering the brake fluid reservoir. Could they at least do that for me? While I was making this appeal, a second guy stood and observed. This other guy turned out to be Randy, the service manager. He came out to look at the bike and called out an older mechanic, presumably because this guy had experience working on this older bike.
They assessed the situation and said they could try bleeding the brakes for me and would drill out the bad screw. They also said the front brake pads were nearly shot and should be replaced, which they would be happy to do.
I was surprised they would take the bike in but happily called Judy to come get me.
Shortly before closing time that day they called to say the bike was ready to be picked up. I said thanks, I’ll come by tomorrow.
The next morning I went over and Randy pulled out his phone to show me a photo he had taken. They had removed the plate from the reservoir and the photo showed a whole bunch of sludge that had formed over many years and which was blocking the ports on the reservoir, thus the bad brake performance.
The sludge had been cleaned out and the brake lines flushed, plus new brake pads had been put on. The brakes were working great again. I was good to go.
I told Randy I truly appreciated their working on my bike, and that they had fired me as a customer long ago, and yet they had done this work. Randy explained that the big problem for them is that at times people bring machines in for work and the mechanics find much bigger problems, such that the owners then decide they don’t want to spend the money and they abandon the vehicle without paying for the work already done.
The key, he explained, for them to agree to do simple maintenance work on an older bike such as mine, was to bring the bike in and let them look it over. If the bike is sound and if it’s just simple maintenance they will do the work, IF. The big if. If they have a mechanic–like that grey-haired guy–with experience with the older bike. Their younger mechanics have never worked on, say, a 1999 Kawasaki Concours, and they are reluctant to have one of them touch it. But if they have the guy, they’ll work on the bike.
I also got the impression that it is Randy who would need to look at the bike and make the decision, not the guy behind the counter. Those guys, it seems, are pretty much told to say no to any such request.
So I was thrilled. The Connie is long overdue for a basic tune-up and while that would be something Joel could do I’d much rather just drop the bike at Vickery. Thank you Randy, you haven’t seen the last of me.
Biker Quote for Today
You know you’re a biker if you see no use in going to a bar without bikes in front.
Tags: Vickery Motorsports
